Fatoora - Electronic Invoicing System
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Privacy Policy

Last updated: January 1, 2025

Fatoora ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic invoicing platform and services.

1. Information We Collect

We may collect the following types of information:

  • Personal identification information: name, email address, phone number, and company name provided when you register or contact us.
  • Business information: VAT registration number, commercial registration number, and other information required for ZATCA-compliant invoicing.
  • Usage data: information about how you access and use our platform, including IP address, browser type, pages visited, and session duration.
  • Invoice data: information contained in invoices created or processed through our system.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our electronic invoicing services.
  • Process and generate ZATCA-compliant invoices on your behalf.
  • Communicate with you about your account, updates, and support requests.
  • Improve our platform and develop new features.
  • Comply with legal obligations, including requirements set by the Zakat, Tax and Customs Authority (ZATCA).

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with:

  • ZATCA: as required by Saudi Arabian law for e-invoicing compliance.
  • Service providers: trusted third-party vendors who assist us in operating our platform, subject to confidentiality agreements.
  • Legal authorities: when required by applicable law or court order.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Invoice data may be retained for up to 10 years as required by Saudi Arabian tax regulations.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to legal retention requirements.
  • Withdraw consent where processing is based on consent.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: